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Wednesday, October 24, 2007

The Real Number for 800-GoFedEx

So if you have a new or used Blackberry Pearl, a Blackberry 8800 series or a Blackberry Curve and you try to dial 800-GoFedEx you might not get connected to the phone number for Fedex (800)463-3339 because you don't have the old letters on numbers that old phones have. The real number for 800 Go Fed Ex is 800 463-3339. Why is an online video guy blogging about the real number for FEDEX? Well...

Today I needed to call FedEx and ask about shipping a FedEx package to Canada. So I Googled "phone number for FedEx" and got 888-GO-FEDEX and not the real fedex number of 800-463-3339. I kept Googleing and along the way I discovered 1-800-GOOG-411, Google's new 411 service. I called GOOG-411 or 1-800-GOOG-411 or 1-800-466-4411 and asked for FedEX. Its automated voice recognition service didn't understand me and sent me to San Francisco where I then asked for "Federal Express" and it connected me to FedEx. I went through a series of automated questions and finally got to a human, got my question answered and was on my way to the nearest local Fedex drop box. On the walk to the fedex drop box I thought about how I must not be the only person going through this problem and that got me thinking some more...

But as I was googeling all this I discovered the GOOG-411 video up above that I thought I should share because it's a great example of what small businesses should do with online video. It's fun, simple and does a super job of explaining what GOOG-411 is and how you can use it. It also has a little interactive contest attached to build community.

So other than the GOOG411 video the reason a video guy is blogging about FedEx's phone number is that I thought I would blog about fedex using different spellings of FEdEX to see if it brought me natural traffic through Google Search.

We'll have to wait a few weeks to see how this little experiment on contextual search works out. It's not like blogging about Robert Scoble, Mark Zuckerberg or Andrew Baron from Rocketboom where you know it will get you a few clicks just cause everyone is using their Google Alerts to track those boys.


Misty said...

Thanks so much for this post. That stupid number should not be so difficult to find!

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